Returns & Exchanges FAQ
Are there items that cannot be returned?
Custom-made items cannot be returned as these items are made for your specific needs.
Custom items are noted as such on the product page. Please verify that the information provided for a custom item is correct before placing your order.
We can only accept returns on custom items in the event of a manufacturer error.
Can I exchange an item?
Yes, so long as it is unused.
Please call us at 1-208-888-6821 and let us know that you will be returning an unused item and what item you would like instead.
Upon our receipt of the returned item, we will ship out the new item. You will be credited or charged the price difference, less shipping, to the original form of payment.
What is your return policy?
- Items must be returned within 30 days in like new condition (unused and unwashed) with original packaging. To return an item, call us at (208) 888-6821 to receive a Return Authorization Number and instructions. Write this number on the outside of the package. Products returned without authorization will not be accepted. Return shipping costs are the responsibility of the purchaser except as noted below
- All "Free Shipping Offers" will be charged a normal shipping charge before a refund is issued. If the return of a product or products causes the original order to fall below the free shipping threshold the remaining items and returned items will be billed the $6.00 flat-rate
- The cost of the returned items, minus all associated shipping charges, will be promptly credited via the payment method used. It may take 5-7 days for your bank to process the credit
- If you have received a defective item, please contact us at (208) 888-6821
Who is responsible for return shipping costs?
The Rag Company covers return shipping costs if the return is due to a manufacturing defect or as a result of our error, otherwise return shipping costs are the responsibility of the purchaser.
We will provide you with a pre-paid USPS or UPS label to return the product(s) to us in this situation. Items returned for reasons other than defect or error on the part of The Rag Company will not be provided with a pre-paid return label. These returns include reasons such as "changed my mind", "did not like the product", and "ordered the incorrect/wrong product".
If a returned product we receive is determined to not be defective or not the result of an error by The Rag Company, all associated return shipping costs we have paid for will then be charged back to the customer