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  1. Free Shipping on Orders $145 and Up. Lower 48 States Only.

     

    Can I schedule a specific delivery or drop-off time?

    • Package arrival times are determined by the delivery driver’s route in your area.

     

    Can I ship to a different address other than my billing address?

    • Yes. As you checkout, you will be asked for your billing address and your shipping address (if it is different). We must have your billing address to charge your credit card for verification purposes. If you supply a separate shipping address, your order will ship to that address.

     

    Do you ship to Hawaii, Alaska, and Military Addresses?

    • Yes!
    • USPS Priority is the primary method, although USPS Parcel Select or UPS may be used at The Rag Company's discretion if USPS Priority is not cost-effective.
      • We charge a $9.99 Flat Rate Fee for orders totaling less than $145 (Pre-Shipping).
      • Any order over $145 (pre-tax and after any coupon discounts have been applied) being shipped within the lower 48 states has the option of receiving Free Shipping.
      • USPS 2-3 Day Priority is the primary method of shipping, although USPS Parcel Select or UPS may be used at The Rag Company's discretion if USPS Priority is not cost-effective.

     

    How do you ship orders?

    • Most orders within the contiguous U.S. ship via U.S. Postal Service. (UPS may be used in instances where USPS is not cost-effective at the discretion of The Rag Company)
    • Most orders to Alaska and Hawaii ship via U.S. Postal Service. (UPS may be used in instances where USPS is not cost-effective at the discretion of The Rag Company)
    • Orders to Puerto Rico ship via U.S. Postal Service.
    • Orders to Military APO and FPO addresses ship via U.S. Postal Service.
    • International orders ship via USPS International unless other arrangements are made.

     

    How long will does it take to receive my order?

    • Delivery times vary by location and shipping method chosen.
    • 99% of U.S.-bound online orders receive USPS Priority 2-3 Day Shipping.
    • International orders are also sent via USPMI - Expect Extended Delivery Times and Limited Tracking.
    • Packages that cannot be cost-effectively sent via USPS Priority will be shipped using USPS Parcel-Select, USPS First-Class or UPS Ground at The Rag Company's discretion.
    • Delivery time starts from the next full business day after the order leaves our warehouse. Orders must typically be placed by 2:30 p.m. MST to ship out the same business day.
    • UPS 2 and 3 Day shipping do not include Saturday and Sunday. 


    I am interested in your products in my country, do you ship to my country or do you know where I can find a distributor?

    • We ship towels and other non-chemical products worldwide.
    • Shipping availability and quotes are generated on our website. All you need to do is complete your cart, type in your delivery address, and the website will let you know shipping availability and cost.
    • You can also view the list of distributors to see if that would benefit you better. We have attached the link below for your reference. (You will see various regions listed on the left navigation pane.)
    • Please let us know if you have any additional questions!

    Is a tracking number provided with my order?

    • Yes. An email is automatically generated when your package leaves our warehouse and is sent to the email address you provide when you place your order. If you do not provide an email address, or provide an incorrect one, we cannot send tracking information.

    My order was over $145 (FREE SHIPPING Minimum) but I was still charged a flat shipping charge. Why did that happen?

    • The Rag Company's FREE SHIPPING offer is based upon the Pre-Tax Order Total after all discounts have been applied. Your order probably had a pre-discount sub-total above $145, but the coupon discount you used produced a net result below $145 which didn't qualify your order for Free Shipping.

    Example: The items in your shopping cart total $153.80 but you used a 10% Off Coupon Code which reduced the total by $15.38 and resulted in a pre-tax total of $138.42 which is less than the $145 required for Free Shipping.

     

    What are the shipping rates for Canada, Mexico & other International destinations?

    • Shipping on international orders will vary.
    • International online-retail-order customers can calculate their shipping by using the associated functionality of the online shopping cart.
    • We ask that international customers place an order on the website and choose International Shipping for the shipping option. The shipping rates match current USPS International pricing and are determined by a combination of product weight, product dimensions and the shipping destination.
      • The Rag Company is not responsible for any additional duties, taxes, brokerage fees, or tariffs.
      • The Rag Company cannot control delivery times to international destinations.
      • The Rag Company cannot be held responsible for damaged packages once they leave the freight forwarder.
      • The Rag Company will NOT ship chemicals internationally.

     

    What are the shipping rates for the contiguous United States?

    • We charge a $9.99 Flat Rate Fee for orders totaling less than $145 (Pre-Shipping).
    • Any order over $145 (pre-tax and after any coupon discounts have been applied) being shipped within the lower 48 states has the option of receiving Free Shipping.
    • USPS 2-3 Day Priority is the primary method of shipping, although USPS Parcel Select or UPS may be used at The Rag Company's discretion if USPS Priority is not cost-effective.

     

    Why didn't I receive a tracking number?

    • Spam and junk email filters can sometimes block tracking emails so please ensure you have checked all spam filters and junk folders.
    • Also, if we have an incorrect email address or no email address, we cannot send tracking information.
    • If you are still unable to locate your tracking number information, please feel free to send an email to: support@theragcompany.com

     

    Will I need to sign for my package?

    • Not typically.
    • The driver will usually leave the package unless there have been a high number of claims in your area (driver discretion in those cases).
    • We can send your order with “signature required” by special request with an additional fee charged/collected for this service.
    • Otherwise, The Rag Company and UPS/USPS assume no further liability for missing or lost packages once delivered to the shipping address given at the time the order was placed.  In addition, The Rag Company, USPS, and UPS cannot be held responsible for issues that are the result of incorrect and/or incomplete shipping address information provided by the purchaser.

     

    Free shipping Orders over $145Learn More
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    Product Comparison Chart

    DRYING TOWELS

    Product Name Size Color Origin Blend Weight Primary Use Other Use
    The Gauntlet
    12"x12"
    15"x24"
    20"x30"
    30"x36"
    Ice Grey, Grey
    South Korea 70/30 900gsm Drying N/A
    Double Twistress
    20"x24"
    Grey
    South Korea 70/30 850gsm Drying N/A
    Platinum Pluffle
    16"x16"
    16"x24"
    20"x40"
    Ice Grey
    South Korea 70/30 490gsm Drying Rinseless/Waterless Washing
    Dry Me A River
    16"x16"
    16"x24"
    20"x40"
    26"x59"
    Ice Grey, Grey
    South Korea 70/30 900gsm Drying N/A
    The 1500
    30"x30"
    Red
    China 70/30 1500gsm Drying N/A
    The Liquid8r
    16"x16"
    20"x24"
    25"x36"
    Aqua, Grey
    China 70/30 1100gsm Drying N/A
    The Big One
    25"x40"
    Grey
    China 70/30 450gsm Drying N/A
    Car Wash Towel

     16"x27"

    Multiple Colors
    China 80/20 320gsm Drying N/A

    COATING TOWELS & SPONGES

    Product Name Size Color Origin Blend Weight Primary Use Other Use
    The Premium Edgeless Pearl
    16"x16"
    Purple
    South Korea 70/30 320gsm Coating Leveling and Removal N/A
    Pearl Applicator Sponge
    3"x5"
    Orange
    China 80/20 320gsm

    Coatings, Waxes, Sealants, and Dressings

    N/A
    The Edgeless Pearl
    16"x16"

    Orange, Ice Grey

    China 80/20 320gsm Coating Leveling and Removal, Sealant Removal Interior Cleaning and Dusting
    The Pearl
    16"x16"
    Green
    China 80/20 320gsm Coating Leveling and Removal Interior Cleaning and Dusting
    Edgeless 245
    16"x16"
    Multiple Colors
    China 80/20 245gsm Coating Leveling and Removal Interior Cleaning and Dusting
    Edgeless 300 16"x16"

    Light Blue, Yellow

    China 70/30 300gsm All-Purpose Detailing and Cleaning Towel Removes Excess Polish, Glaze, and Sealants
    Terry Applicator Sponge
    2"x4"
    3"x5"
    Light Blue, Black
    China N/A N/A Applying Waxes and Sealants N/A
    Buttersoft Suede Applicator Cloths
    4"x4"
    8"x8"
    Gold
    South Korea N/A N/A Applying Coatings and Finishes Cleaning Lenses and Screens
    Pearl Puck Applicator

     4" Diameter

    Ice Grey
    China 70/30 400gsm Applying Coatings and Finishes N/A

    GLASS TOWELS

    Product Name Size Color Origin Blend Weight Primary Use Other Use
    Premium Glass & Window Towel
    16"x16"
    16"x24"
    Blue
    South Korea 70/30 350gsm Cleaning Windows, Glass, and Mirrors

    Polishing Chrome and other Shiny Metals

    Premium FTW
    16"x16"

    Pink, Light Blue, Orange

    South Korea 70/30 550gsm

    Cleaning Windows, Glass, and Mirrors

    Polishing Chrome and other Shiny Metals
    Standard Glass & Window Towel
    16"x16"
    16"x24"

    Green

    China 80/20 350gsm Cleaning Windows, Glass, and Mirrors Polishing Chrome and other Shiny Metals
    Diamond Weave Glass & Window Towel
    16"x16"
    16"x24"

    Blue, Black

    China 80/20 280gsm Cleaning Windows, Glass, and Mirrors Polishing Chrome and other Shiny Metals
    Suede Cloth
    12"x12"
    Black
    South Korea N/A N/A Cleaning Lenses and Screens N/A
    Standard Waffle-Weave
    16"x16"
    16"x24"
    Light Blue, Yellow China 80/20 370gsm Cleaning Windows, Glass, and Mirrors Drying Towel for Small Areas

    POLISHING TOWELS

    Product Name Size Color Origin Blend Weight Primary Use Other Use
    Edgeless 365
    16"x16"

    Gold, Royal Blue, Grey

    China 70/30 365gsm

    Buffing and Polishing Chrome / Shiny Metals

    Removal of All Types of Metal Polish
    The Miner 16"x16"
    Grey China 70/30 365gsm Buffing and Polishing Chrome / Shiny Metals Removal of Quick Detailing Sprays/Wax Sealant / Glaze / Polish
    Mini Miner
    10"x10"
    Grey
    China 70/30 365gsm Buffing and Polishing Chrome / Shiny Metals Removal of Quick Detailing Sprays/Wax Sealant / Glaze / Polish
    Creature Edgeless
    16"x16"
    Black,
    Lime, Green,
    Royal Blue,
    Ice Grey
    China 70/30 420gsm Rinseless / Waterless Washing Removal of Quick Detailing Sprays/Wax Sealant / Glaze / Polish
    Spectrum 420
    16"x16"
    Black,
    Grey,
    Royal Blue
    China 70/30 420gsm Rinseless / Waterless Washing Removal of Quick Detailing Sprays/Wax Sealant / Glaze / Polish
    Everest 550 16"x16"
    White
    South Korea 70/30 550gsm Rinseless/ Waterless Washing Wax, Compound and Polish Removal
    Everest 1100

    16"x16"

    White
    South Korea 70/30 1130gsm Rinseless/ Waterless Washing Wax, Compound and Polish Removal
    Eagle Edgeless 350 16"x16"
    Lavender,
    Yellow
    South Korea 70/30 350gsm Removal of Detailing Sprays/Wax/ Compound/ Sealant/ Glaze/Polish Rinseless/ Waterless Wash
    Eagle Applicator Sponge

     3"x5"

    Blue South Korea 70/30 350gsm Wax, Compound and Polish Removal Rinseless/ Waterless Wash

    QUICK DETAIL TOWELS

    Product Name Size Color Origin Blend Weight Primary Use Other Use
    The Eaglet 350
    8"x8"
    Lavender
    South Korea 70/30 350gsm

    Spot touch up for Detailing Sprays/ Wax/ Compound /Sealant/ Glaze/ Polish

    Rinseless/ Waterless Washing
    The Eaglet 500 8"x8"
    Blue South Korea 70/30 500gsm Spot touch up for Detailing Sprays/ Wax/ Compound /Sealant/ Glaze/ Polish Rinseless/ Waterless Washing
    Minx Royale
    16"x16"
    Lavender
    China 70/30 400gsm Removal of Detailing Sprays/ Wax/ Compound /Sealant/ Glaze/ Polish   Rinseless/ Waterless Washing
    Eagle Edgeless 500
    16"x16"
    16"x24"

    Blue, Ice Grey, Orange, Red, Gold

    South Korea 70/30 500gsmn Removal of Detailing Sprays/ Wax/ Compound /Sealant/ Glaze/ Polish   Rinseless/ Waterless Washing
    Eagle Edgeless 600
    16"x16"
    Grey
    South Korea 70/30 600gsm Removal of Detailing Sprays/ Wax/ Compound /Sealant/ Glaze/ Polish Rinseless/ Waterless Washing

    ALL-PURPOSE TOWELS

    Product Name Size Color Origin Blend Weight Primary Use Other Use

    All-Purpose Terry

    12"x12"
    14"x14"
    16"x16"

    Multiple Colors

    China 80/20 300gsm

    All-purpose cleaning for homes, hotels, hospitals, restaurants, bars, vehicles

    N/A

    All-Purpose Terry

    10"x10"
    Midnight, Grey China 80/20 245gsm All-purpose cleaning for homes, hotels, hospitals, restaurants, bars, vehicles N/A

    Edgeless All-Purpose Utility Towel

    12"x16"
    Light Grey
    China 80/20 245gsm Wax, Compound and Polish Removal Spray Waxes and Buffing; Final Buff, Touch-up
    Premium All-Purpose Terry
    12"x12"
    16"x16"

    Light Blue

    China 80/20 365gsm All-purpose cleaning for homes, hotels, hospitals, restaurants, bars, vehicles N/A

    WASH MITTS AND PADS

    Product Name Size Color Origin Blend Weight Primary Use Other Use

    The Cyclone Ultra Wash Mitt

    8"x9"

    Black, Blue, Grey

    South Korea Twist Loop

    Proprietary Blend

    Washing, Soap & Bucket Washing, and Rinseless Washing

    N/A

    The Cyclone Ultra Wash Pad

    6"x8"

    Black, Blue

    South Korea Twist Loop Proprietary Blend Washing, Soap & Bucket Washing, and Rinseless Washing N/A

    Chenille Wash Mitt

    8"x10"
    Blue, Lime, Red
    China 80/20 N/A Auto / Marine / RV / Cycle Washing, Detailing, Buffing and Polishing N/A
    The Cyclone Bone Wash Sponge

     

    10"x6" 

     

    Black

    South Korea 70/30 Proprietary Blend Washing, Soap & Bucket Washing, and Rinseless Washing N/A
    The Cyclone Ultra 10X Wash Pad

     

    10"x10"

     

    Black

    South Korea 70/30 Proprietary Blend Washing, Soap & Bucket Washing, and Rinseless Washing N/A

    LIFESTYLE TOWELS

    Product Name Size Color Origin Blend Weight Primary Use Other Use

    Hair Turban

    One Size Fits All

    White, Pink, Light Blue

    China 80/20 325gsm

    Hair Turban/ Drying Towel

    N/A

    Spa & Yoga

    16"x27"
    White
    China 80/20 365gsm Drying Towel for Spas, Workout  Towel N/A
    Sport & Workout Towel

     

    16"x27:

     

    Multiple Colors

    China 80/20 320gsm Drying Towel for Spas, Workout  Towel N/A

    TRC OFF ROAD TOWELS

    Product Name Size Color Origin Blend Weight Primary Use Other Use

    The Trail Boss Pack

    16"x16"

    Yellow

    China 80/20 245gsm

    Interior Cleaning and Dusting

    N/A

    The Tabletop Pack

    (2)16"x16" Towels AND (2)3"x5" Sponges

    Orange China 80/20 320gsm Applying Dressings to Plastics, Rubber and Trim N/A

    The Crew Chief Pack

    16"x27"
    Light Blue
    China 80/20 320gsm

    Exterior Spot Cleaning/Dusting

    N/A
    The 4X4 Pack

     

    16" x 16" AND 

    25" x 40"

    Grey

    China 70/30 1100gsm Twist Loop AND 450gsm Waffle Weave Drying N/A

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