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  1. Free Shipping on Orders $115 and Up. Lower 48 States Only.

     

    Can I schedule a specific delivery or drop-off time?

    • Package arrival times are determined by the delivery driver’s route in your area.

     

    Can I ship to a different address other than my billing address?

    • Yes. As you checkout, you will be asked for your billing address and your shipping address (if it is different). We must have your billing address to charge your credit card for verification purposes. If you supply a separate shipping address, your order will ship to that address.

     

    Do you ship to Hawaii, Alaska, and Military Addresses?

    • Yes!
    • USPS Priority is the primary method, although USPS Parcel Select or UPS may be used at The Rag Company's discretion if USPS Priority is not cost-effective.
      • We charge a $9.99 Flat Rate Fee for orders totaling less than $115 (Pre-Shipping).
      • Any order over $115 (pre-tax and after any coupon discounts have been applied) being shipped within the lower 48 states has the option of receiving Free Shipping.
      • USPS 2-3 Day Priority is the primary method of shipping, although USPS Parcel Select or UPS may be used at The Rag Company's discretion if USPS Priority is not cost-effective.

     

    How do you ship orders?

    • Most orders within the contiguous U.S. ship via U.S. Postal Service. (UPS may be used in instances where USPS is not cost-effective at the discretion of The Rag Company)
    • Most orders to Alaska and Hawaii ship via U.S. Postal Service. (UPS may be used in instances where USPS is not cost-effective at the discretion of The Rag Company)
    • Orders to Puerto Rico ship via U.S. Postal Service.
    • Orders to Military APO and FPO addresses ship via U.S. Postal Service.
    • International orders ship via USPS International unless other arrangements are made.

     

    How long will does it take to receive my order?

    • Delivery times vary by location and shipping method chosen.
    • 99% of U.S.-bound online orders receive USPS Priority 2-3 Day Shipping.
    • International orders are also sent via USPMI - Expect Extended Delivery Times and Limited Tracking.
    • Packages that cannot be cost-effectively sent via USPS Priority will be shipped using USPS Parcel-Select, USPS First-Class or UPS Ground at The Rag Company's discretion.
    • Delivery time starts from the next full business day after the order leaves our warehouse. Orders must typically be placed by 2:30 p.m. MST to ship out the same business day.
    • UPS 2 and 3 Day shipping do not include Saturday and Sunday. 


    I am interested in your products in my country, do you ship to my country or do you know where I can find a distributor?

    • We ship towels and other non-chemical products worldwide.
    • Shipping availability and quotes are generated on our website. All you need to do is complete your cart, type in your delivery address, and the website will let you know shipping availability and cost.
    • You can also view the list of distributors to see if that would benefit you better. We have attached the link below for your reference. (You will see various regions listed on the left navigation pane.)
    • Please let us know if you have any additional questions!

    Is a tracking number provided with my order?

    • Yes. An email is automatically generated when your package leaves our warehouse and is sent to the email address you provide when you place your order. If you do not provide an email address, or provide an incorrect one, we cannot send tracking information.

    My order was over $115 (FREE SHIPPING Minimum) but I was still charged a flat shipping charge. Why did that happen?

    • The Rag Company's FREE SHIPPING offer is based upon the Pre-Tax Order Total after all discounts have been applied. Your order probably had a pre-discount sub-total above $145, but the coupon discount you used produced a net result below $145 which didn't qualify your order for Free Shipping.

    Example: The items in your shopping cart total $118.80 but you used a 10% Off Coupon Code which reduced the total by $11.88 and resulted in a pre-tax total of $106.92 which is less than the $115 required for Free Shipping.

     

    What are the shipping rates for Canada, Mexico & other International destinations?

    • Shipping on international orders will vary.
    • International online-retail-order customers can calculate their shipping by using the associated functionality of the online shopping cart.
    • We ask that international customers place an order on the website and choose International Shipping for the shipping option. The shipping rates match current USPS International pricing and are determined by a combination of product weight, product dimensions and the shipping destination.
      • The Rag Company is not responsible for any additional duties, taxes, brokerage fees, or tariffs.
      • The Rag Company cannot control delivery times to international destinations.
      • The Rag Company cannot be held responsible for damaged packages once they leave the freight forwarder.
      • The Rag Company will NOT ship chemicals internationally.

     

    What are the shipping rates for the contiguous United States?

    • We charge a $9.99 Flat Rate Fee for orders totaling less than $145 (Pre-Shipping).
    • Any order over $115 (pre-tax and after any coupon discounts have been applied) being shipped within the lower 48 states has the option of receiving Free Shipping.
    • USPS 2-3 Day Priority is the primary method of shipping, although USPS Parcel Select or UPS may be used at The Rag Company's discretion if USPS Priority is not cost-effective.

     

    Why didn't I receive a tracking number?

    • Spam and junk email filters can sometimes block tracking emails so please ensure you have checked all spam filters and junk folders.
    • Also, if we have an incorrect email address or no email address, we cannot send tracking information.
    • If you are still unable to locate your tracking number information, please feel free to send an email to: support@theragcompany.com

     

    Will I need to sign for my package?

    • Not typically.
    • The driver will usually leave the package unless there have been a high number of claims in your area (driver discretion in those cases).
    • We can send your order with “signature required” by special request with an additional fee charged/collected for this service.
    • Otherwise, The Rag Company and UPS/USPS assume no further liability for missing or lost packages once delivered to the shipping address given at the time the order was placed.  In addition, The Rag Company, USPS, and UPS cannot be held responsible for issues that are the result of incorrect and/or incomplete shipping address information provided by the purchaser.

     


    Free shipping Orders over $115Learn More
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    POWER YOUR BUSINESS

    Unlock deep discounts and priority access to professional-grade auto detailing products with our Wholesale Program. Designed for businesses and resellers, it’s the easiest way to keep your shelves stocked and your margins strong.

    Detailers & Shop Owners

    BUSINESS


    Our Business Program is built for professional detailers and shop owners, offering exclusive discounts, support, and tools to help grow your business.

    Benefits:

    • FREE Shipping
    • $150 Minimum Orders
    • up to 25% OFF TRC Products
    • 20% OFF P&S, Gtechniq, Diamond ProTech, Solution finish, Stjarnagloss, iK, Buff and Shine, Lake Country, Detail Factory, Yellotools, Buff Brite, TWI, Grit Guard
    • 15% OFF TRC Merch, Koch-Chemie, Colourlock, Optimum, Opti-Coat, Detailer's Helper, The Last Detail, Weldy, RUPES(Excludes Polishers)
    • 5% OFF RUPES, Scangrip
    APPLY NOW ›

    Resellers & Distributors

    DEALER


    Our Dealer Program is tailored for Small to Medium resellers and distributors, providing competitive pricing, priority support, and resources to help you scale your business.

    Benefits:

    • FREE Shipping
    • No Tax for Approved Re-Sellers
    • $500 Minimum Orders
    • up to 30% OFF TRC Products
    • 20% OFF P&S, Gtechniq, Diamond ProTech, Solution finish, Stjarnagloss, iK, Buff and Shine, Lake Country, Detail Factory, Yellotools, Buff Brite, TWI, Grit Guard
    • 15% OFF TRC Merch, Koch-Chemie, Colourlock, Optimum, Opti-Coat, Detailer's Helper, The Last Detail, Weldy, RUPES(Excludes Polishers)
    • 5% OFF RUPES, Scangrip

    Looking for larger discounts? Ask about Distributor 1 & 2 Pricing for larger distributors(annual minimum purchase commitments)

    APPLY NOW ›
    • Business Program FAQ
    • Dealer Program FAQ

    What are the Rules?

    The Business Program is available to professional businesses with verifiable credentials such as an active website, social media presence, or state business registration. Membership approval is at The Rag Company's discretion based on the information provided during the application process, and we reserve the right to cancel membership at any time. Program access is exclusive to the approved business and may not be shared; violations will result in account deactivation or cancellation.

    can I apply If i live outside of the United states?

    At this time the Business Program is only available to those in the lower 48 contiguous United States, or international customers willing to use a freight forwarding service.

    What does The Rag Company do with the data I provide?

    The Rag Company keeps all information confidential and will never share your email addresses with any third party. We are a company that will protect and safeguard the privacy of our customers. See our privacy policy for the details of our pledge to your privacy. We only use the information you provide in the application form as a means of validating the existence of your business and authorizing your membership into the Business Program.

    What are the Rules?

    • $500 minimum total required for each order. 
    • Requires a validated State-Issued Sales and Use Tax Exemption Certificate for your state on file with The Rag Company and completion of the Dealer Program online registration form including agreement with all its applicable terms and conditions. Complete official copies only. Partial copies of the certificate will not be accepted 
    • Dealer Programpricing will be displayed on all applicable products while logged into the assigned account using the email designated by the account owner. 
    • Products purchased must be sold by the approved business and cannot be shared with other non-related individuals / businesses or for personal use. Repeat violators of this rule will be notified and have their account deactivated / canceled for future use. 
    • Approval of Dealer Program membership is at the discretion of The Rag Company based upon the business and permit validation information provided during the application process. The Rag Company also reserves the right to cancel membership at any time. 
    • Sales of TRC branded products on Amazon is strictly prohibited without prior written approval. However, sales of private label and other non-TRC branded products on Amazon is acceptable. 

    how does the dealer program differ from the business program?

    The Dealer Program is ideal for resellers who hold a valid state-issued Reseller's Tax Exemption Permit and can meet a $500 minimum order. If you don’t meet these requirements but own, manage, or purchase for a business, the Business Program may be a better fit, offering substantial everyday discounts for end users. In short: resellers placing $500+ orders should apply for the Dealer Program, while non-resellers should opt for the Business Program.

    can I apply If i live outside of the United states?

    Yes, with prior approval from The Rag Company management (email dealer@theragcompany.com) the Dealer Program will be made available to international businesses on a case-by-case basis. However, applications from businesses in countries/regions where The Rag Company already has Master Distributors located (currently Australia, Canada, UK, and Europe) will be forwarded to those Master Distributors for consideration. Free shipping offer does not apply to shipping outside the U.S. (only to the Lower 48 States). Also, if your country doesn't require Resellers Permits (Tax Exemption), then we will still require some type of official government-issued documentation indicating your business / tax collection validation that legally satisfies U.S. IRS rules regarding this as it applies to your country.

    HOW DOES International shipping work?

    When placeing your international Dealer Program order and the associated shipping, the best option is to have your order shipped to a U.S.-based freight forwarder you work with (Free Shipping to them if based in the lower 48 states) who can then ship your order across the border to you or, if feasible, you can pick it up directly from them for transport across the border. At this time, we are unable to ship Dealer Program orders across the border directly to international customers and cannot be responsible for international shipping and delivery other than to the U.S. address you provide. 

    How Do I Order?

    Due to order volume and the complexity of the Dealer Program wholesale pricing, we are only able to process these types of orders automatically through our website and not over the phone or through email due to the additional manual processing required for those types of services. 

    What does The Rag Company do with the data I provide?

    The Rag Company keeps all information confidential and will never share your email addresses with any third party. We are a company that will protect and safeguard the privacy of our customers. See our privacy policy for the details of our pledge to your privacy. We only use the information you provide in the application form as a means of validating the existence of your business and authorizing your membership into the Business Program.

    Exclusive Pricing

    Access unbeatable wholesale discounts on premium detailing products to boost your margins and grow your business.

    Priority Support & Access

    Enjoy dedicated customer service and early access to new product releases and limited-edition items.

    Tailored for Professionals

    Designed specifically for detailers, shop owners, and resellers, our program provides the tools and resources you need to succeed.

    ALREADY A MEMBER?

    Log In. Load Up. Level Up.

    SHOP WHOLESALE NOW ›

    CONTACT US

    208-888-6821

    M-F 8am - 4pm MST

    support@theragcompany.com

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