SMS Terms

Effective Date: August 10, 2026 Last Updated: August 10, 2026
These SMS Terms & Conditions ("SMS Terms") govern The Rag Company text messaging programs, operated by CAJE Enterprise, LLC d/b/a The Rag Company ("The Rag Company," "we," "us," or "our").

These SMS Terms are part of and supplement our Terms of Service and Privacy Policy.

The Rag Company operates two separate text message programs. They are treated differently, they are used for different purposes, and you can participate in one without participating in the other.

Program A: Drive-Up Pickup & Customer Service (you text us first)

Program A is a two-way conversation that you start. We reply to messages you send us.

• Drive-up pickup. When you arrive to pick up an order, you text our published number to let us know you are here. We reply to coordinate handing off your order.
• Customer service. If you text us a question about an order or a product, we reply to that question.

We do not send unsolicited messages under Program A. We reply to you. Our replies relate only to the pickup or question you contacted us about.

These messages are never promotional. We do not include marketing offers, discount codes, or product promotions in Program A replies. You are texting us to get your order, not to receive advertising.

Program B: Marketing & Promotional Messages (opt-in)

These messages promote our products and offers. They include:

• New product launches, restock alerts, and back-in-stock notifications
• Promotions, sales, and discount offers
• Cart and browse abandonment reminders
• Event announcements and community updates

Program B is opt-in only. You will not receive these messages unless you have separately and affirmatively agreed to receive marketing texts.

Program A: Drive-Up Pickup & Customer Service

There is nothing to sign up for. You start the conversation by texting our published number, and your message is your consent for us to reply about that pickup or question.

Texting us about a pickup does not enroll you in marketing messages. We do not add numbers that text us for pickup to any marketing list.

Program B: Marketing & Promotional Messages

You may opt in to marketing messages by:

• Checking the SMS marketing box on a sign-up form, pop-up, or landing page on theragcompany.com
• Checking the SMS marketing box at checkout, separately from the phone number used for shipping or pickup
• Texting our marketing keyword to our number
• Affirmatively agreeing with a member of our team to receive promotional texts

By opting in to Program B, you consent to receive recurring automated marketing text messages from The Rag Company at the mobile number you provided, including messages sent using an automatic telephone dialing system or similar technology.

Consent is not a condition of purchase. You do not have to agree to receive marketing text messages in order to buy anything from us, or to use drive-up or in-store pickup.

Applies to both programs

You confirm that you are the subscriber of the mobile number you provide, or that you are authorized to enroll it, and that the number is accurate. If your number changes or is reassigned, notify us at support@theragcompany.com or reply STOP from that number.

Program A (Drive-Up Pickup & Customer Service): You control the frequency. We only reply to messages you send us. A typical pickup involves one or two replies from us on the day you arrive.

Program B (Marketing & Promotional): Message frequency varies. You can expect up to 10 marketing messages per month. Frequency may change based on your order activity, your interactions with us, and promotional periods.

Message and data rates may apply. This applies to both programs. Messages are delivered by your wireless carrier and charges depend on your mobile plan. Contact your carrier with questions about your plan. The Rag Company does not charge a separate fee to participate in either program.

Reply STOP to any message from us and you will be unsubscribed from that program. You will receive one final confirmation message. You may also reply END, CANCEL, UNSUBSCRIBE, or QUIT.

The two programs are managed separately:

• Replying STOP to a marketing message stops marketing messages. It does not prevent you from texting us about a pickup later, and it does not stop us from replying when you do.
• Replying STOP to our pickup or customer service number stops our replies on that number. If you do this, text us again or call (208) 888-6821 to coordinate your pickup.

To stop all text messages from us entirely, email support@theragcompany.com or call (208) 888-6821 with your mobile number.

To rejoin marketing messages later, reply START or sign up again through any method in Section 2.

Reply HELP to any message from us, email support@theragcompany.com, or call (208) 888-6821.

Carriers are not liable for delayed or undelivered messages. We do not guarantee delivery and are not responsible for delays, failures, or errors caused by your carrier, your device, or network conditions. Both programs are supported on most major U.S. wireless carriers, and carrier participation may change without notice.

Both programs are available to U.S. residents who are 18 years of age or older, or who have the consent of a parent or legal guardian. We do not knowingly send marketing messages to anyone under 13 and do not knowingly collect mobile numbers from children.

Both programs are available to U.S. residents who are 18 years of age or older, or who have the consent of a parent or legal guardian. We do not knowingly send marketing messages to anyone under 13 and do not knowingly collect mobile numbers from children.

In connection with these programs we collect your mobile phone number, your consent record (including date, time, IP address, and the form or keyword used), your name and order information, the content of messages you send us and our replies, message engagement data such as delivery status and link clicks, and carrier and device data.

Mobile numbers provided for order, shipping, or pickup coordination are used for that purpose only. We do not add a number provided for drive-up or in-store pickup to our marketing list. Enrollment in marketing messages requires separate, affirmative opt-in.

No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Information sharing with subcontractors in support services, such as customer service providers and messaging platforms, is permitted. All other use case categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.

We do not sell your mobile phone number or your SMS consent data.

We retain your mobile number and consent record while you are enrolled, and afterward as needed to document consent and opt-out status, resolve disputes, and comply with legal obligations. Opt-out records are retained indefinitely so that we do not message you again in error.

For full details on how we handle personal information, including your rights to access, correct, and delete, see our Privacy Policy.

We may modify, suspend, or cancel either program or these SMS Terms at any time. Material changes will be posted on this page with a revised "Last Updated" date. Continued participation after changes take effect means you accept the revised terms.

Both programs are provided "as is" and "as available." To the fullest extent permitted by law, The Rag Company disclaims all warranties related to these programs and is not liable for any indirect, incidental, consequential, special, or punitive damages arising from your participation.

These SMS Terms are governed by the laws of the State of Idaho, without regard to conflict of law principles. Dispute resolution is governed by our Terms of Service.

CAJE Enterprise, LLC d/b/a The Rag Company 5430 West State Street Boise, ID 83703 United States

Email: support@theragcompany.com Phone: (208) 888-6821